Convert website visitors into customers through human powered communication

Take your customer service to new heights by embedding voice, video, live web chat and cobrowsing directly into your browser

Bring phone calls into your website to drive sales and service

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    Directly drive calls from web visits

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    View the caller's website journey and session details

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    Track all your calls with easy integration with web analytics systems

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    Seamlessly works with your existing telephone systems

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    No downloads, plugins or sign-ins required

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    Call directly from the page or from within a chat session

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Give your customers the most personal of digital experiences with Video Calling

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    Easily switch between 1 and 2-way video calling

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    Utilises WebRTC, therefore requires no downloads, plugins or sign-ins

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    Can be used as stand alone solution or as part of Talkative’s complete product offering

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    Works on all modern browsers and devices

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    Integrates with existing telephony, no specialist hardware required

See how 'Style our Home' have been using Talkative's software to enhance their sales process

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Use Cobrowsing to show, not just tell

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    Real-time viewing of how your customer is interacting with your website

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    Annotate and assist the browsing session

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    Ability to hide and mask personal/sensitive data from agents

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    Safe and secure, with end-to-end encryption

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    Agents can only see the customer's view of the website, not desktop, browser tabs or files

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    Works behind login walls and requires no downloads or plugins

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Use Live Web Chat for a human touch on your website

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    Handle multiple chat conversations at once

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    Track customer journey and session info in real-time

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    Pass lead data and chat transcripts into your CRM

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    Data capture messages collect key data including name, email and custom fields

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    Escalate from chat into voice, video or cobrowsing in the same session

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    Facebook Messenger, SMS and Whatsapp integrations

The importance of WebRTC

Web Real-Time Communication (WebRTC) is one of the big technology shifts of the past few years. This technology enables users to communicate and collaborate in real-time through a web-browser or a mobile app. This includes voice, video, data transfers and even cobrowsing.

Talkative leverages WebRTC to provide a holistic website-based communication solution. Whether you use phone, email, chat, cobrowsing or video to talk to your customers, Talkative makes it easy for you to leverage WebRTC.

Why Talkative Is Enabling And Enriching Humans, Not Replacing Them

We believe that new technology doesn’t have to replace humans. Instead, technology – like ours – should be used to enrich and enable humans to be better and offer more to the customers they are serving.

Each element of our product offering (live web chat, web calling, video calling and cobrowsing) has been designed to enhance the customer experience and help businesses convert more website visitors into customers.

At Talkative, we are working to make sure that as many businesses as possible are looking to enhance their biggest asset, their people. This is our promise to you, and we will do all we can to make sure you have everything you need to offer truly human-powered communication.

Like what you have read, but want a demo or want to know more? Not a problem.

Want more in-depth knowledge?

Blogs and Articles

At Talkative, we are consistently producing a stream of detailed, well-written blogs, articles and guides on a range of topics, to help you convert more vistors into customers.

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Support and Training

We want every single user of the Talkative platform to have the best possible training so that they can maximise every interaction with their customers.

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Contact Centre Integration

The Talkative solution overlays on all contact centre solutions and extends their functionalities. Our integration with Mitel is a great example of bridging the gap between websites and contact centres.

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