Webcalling & Cobrowsing Solutions

Convert more customers through your website

Webcalling lets your customers call you from within your website.


Add a similar button to your website. Just 1 click to start a voice call!


Transform your Website


Embed Voice and Video calling into your website, so customers can Webcall into your contact centre.

Cobrowse with your customers to solve problems and upsell.

Cobrowsing Homepage

What Talkative Provides


Enterprise grade Website Calling and Cobrowsing solutions to transform your customer service.

Webcalling

Website voice & video calling allows your customers to call you from within your website with 1 click. No plugins, sign-ins or downloads. The voice calls enter your existing telephony infrastructure. Learn more >


Forget plugins, sign-ins and downloads. By using WebRTC, your customers just have to be on your website to call you. Avoid paying for 0800 numbers by offering your customers a free webcall.
Webcalls are tied into your customer's digital journey. See their journey through your website on a real-time and historical basis. Understand when, where and why your customers contacted you. Choose how and when contact is offered to your customers with Engagement Rules.
Accept webcalls into your existing contact centre. The Talkative media server provides transcoding and converts webcalls into SIP calls so you can leverage existing queuing, routing and recording. The solution requires just 3 lines of code to integrate with your website/app.

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Cobrowsing

Cobrowse with your customers to see, understand and solve their problems in real time. Join existing sessions and get an accurate render of the customer's view. Learn more >


See exactly what your customer sees, no matter what browser/device they use, however complex your website. Cobrowsing works behind login walls, and allows you to join a customer's existing session.
Jointly browse through your website with customers. Annotate their screen, push documents, and fill in forms. Agents can even share their desktop.
Agents can only see the customer's view of your website. You can mask sensitive information from the agent. Comprehensive analytics are provided, with full audit trail of interactions.

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webcalling customer journey

Learn more about our Mitel Contact Centre Integration >

Change the Customer Journey



Website call flowchart

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