Talkative records every interaction through the system in a searchable database.
Filter interactions by date range, user, group, categories, and interaction type.
See the messages sent in each interaction. All messages are timestamped.
Customer details are stored within the interaction, including name, email and phone number.
Create reports based on the available data.
Reports include chats/calls/cobrowse per day, per agent, per group.
See all current chats and interactions.
Integrate into 3rd party website analytics services to correlate Talkative data with other website traffic.
Leverage existing contact centre analytics tools via integration.
Export data into your CRM or other analytics tool.
An overview of interaction logs and how to create ad hoc reports. Learn more >
Track Talkative events within Google Analytics to relate chats, calls and interactions with your website traffic. Learn more >
How to add 'Tags' to interactions can be categorised based on the nature of the customer's enquiry. Learn more >
+44 (0) 1633 302069
Copyright © 2018 Talkative Ltd