Analytics & Reporting



Complete Logs


Talkative records every interaction through the system in a searchable database.

Filter interactions by date range, user, group, categories, and interaction type.

Document Cobrowsing

Interaction Transcripts


See the messages sent in each interaction. All messages are timestamped.

Customer details are stored within the interaction, including name, email and phone number.

Document Cobrowsing

Reports


Create reports based on the available data.

Reports include chats/calls/cobrowse per day, per agent, per group.

See all current chats and interactions.

Document Cobrowsing

Integrations


Integrate into 3rd party website analytics services to correlate Talkative data with other website traffic.

Leverage existing contact centre analytics tools via integration.

Export data into your CRM or other analytics tool.

Google Analytics Integration

Analytics Resources


Further reading on Talkative's reporting and analytics:


Interaction Logs Guide

An overview of interaction logs and how to create ad hoc reports. Learn more >

Google Analytics Integration

Track Talkative events within Google Analytics to relate chats, calls and interactions with your website traffic. Learn more >

Talkative Analytics & Reporting