Case Studies from businesses using Talkative

Bravissimo

Bravissimo are using Talkative's full suite of solutions to offer their customers a highly personalised shopping experience, which helps set them apart from their competitors. Bravissimo also wanted to utilise Talkative's Mitel integration to make the the implementation as seamless as possible. Here are some of the things Bravissimo wanted to achieve:

  • Decrease abandonment rates
  • Increase chat enquiries
  • Streamlined communication
  • Read the full case study
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    Yellow Zebra Safaris

    Yellow Zebra Safaris (YZS) are using Talkative's solution to help offer a personalised experience for their website customers, by offering instant live web chat and web calling with expert travel agents. Since integrating Talkative, YZS has seen a significant improvement in their online conversion rates. This is what they wanted to use Talkative for:

  • Chat and Voice calling
  • Personalised web experience
  • Offline lead collection
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    Call-It Automotive

    Call-It Automotive (CIA) are using Talkative's live web chat software in order to communicate with customers within the website itself and to offer unparalleled levels of service. Their multi-dealer contact centre means that they have to deal with a wide range of chats, in a speedy and accurate manner. CIA are using Talkative for:

  • Increasing the number of leads
  • Improving lead conversions
  • tracking the customer journey
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    Blair Consular Services

    Blair Consular uses Talkative's cobrowsing solution to help their customers fill in complex forms and annotate live documentation. Their product is complex, so by using Talkative, they are able to help simplify the process. Here are some of the key reasons they use cobrowsing:

  • Collaboration
  • Form filling
  • Annotation
  • Simplify a complex user interface
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    Style Our Home

    Through Talkative's web calling platform, online furniture store Style Our Home are engaging and converting even more website visitors into customers. With Talkative, they are not only improving their customer experience, but also converting more leads into done deals. This is why they are using Talkative:

  • Increase web conversions
  • Intelligently route calls
  • Streamline communication channels
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