Secure cobrowsing and document collaboration


See the customer's view


View exactly what the customer is looking at on your website.

Directly interact with the website to solve problems in real time.

Display documents and annotate the screen to speed up support.

Annotate the screen and fill in forms together.

Article: What is cobrowsing and how does it work? >

Document Cobrowsing

Secure


Cobrowsing works behind login walls and requires no plugins or downloads.

No sensitive data leaves the customer’s web browser.

Agents can see only the customer's view of the website - not the desktop or other tabs.

You can mask sensitive pages and HTML elements.

Article: Is cobrowsing secure? >

Document Cobrowsing

Easy to use


Cobrowsing needs just 3 lines of code to set up, and works with all browsers and devices.

Use cobrowsing over the phone to reduce call times.

Use with web chat for an efficient online process, or with voice and video webcalling for a personal experience.

Document Cobrowsing

Example Use Case

Cobrowsing Solution Screenshot

Blair Consular Services use cobrowsing and web chat within their QuickCert online certification portal. Staff are able to securely join the customer's browsing session to see, understand, and solve problems relating to the QuickCert online service. Document collaboration and annotation provides clarity to what can be a complex process.

“Cobrowsing has transformed how we manage customer enquiries about Certificate of Origin forms. Complex enquiries can be solved faster, which saves us a lot of time.”

Doug Blair, Managing Director


How Talkative's Cobrowsing solution is different

Talkative has a unique take on cobrowsing to ensure the agent gets an accurate rendering of what the customer is looking at. Your agents see an accurate replication of what the customer is looking at. Because you are not actually joining the customer on the page, there are no issues around unique session IDs. Regardless of how complex your website is, the Talkative solution has been designed to always give an accurate cobrowsing experience.
A good cobrowsing solution should allow you to join your customer mid-session. There is no need to start browsing from scratch. Talkative\'s cobrowsing solution is JavaScript based, so the customer doesn\'t have to install plugins or download anything.
Most cobrowsing solutions let you see, but not interact with, the customer\'s screen. Talkative lets you actually assist the customer, by allowing agents to interact with all elements of your website. You can guide the customer around your website, annotate the screen, push documents and form fill.
If your website has sensitive information, you can simply obfuscate these elements with a CSS class. No sensitive information leaves the customer\'s browser and the agent cannot view or modify the information, so you can remain PCI/DSS compliant. The agent\'s view is restricted to the page of your website that the customer is on. Agents cannot see the customer\'s desktop. You can restrict cobrowsing to certain pages.
All browsers (Chrome, Safari, Edge, Firefox, Opera, IE8+) are supported. Cobrowsing can be included within native iOS/Android mobile apps. The cobrowsing technology is JavaScript based, so no plugins, sign-ins or downloads required for the customer. No modification to your website are needed, beyond including 3 lines of code.
You can buy the Talkative cobrowse solution as a standalone system, without having to also use the webcalling modules. You can use cobrowsing by itself: your customer reads out a 5 digit PIN from your website to your agent, who types it in to their browser-based console to correlate the session. You can also escalate the system from Live Chat or Webcalling. The solution requires just 3 lines of code to integrate with your website/app. The UI is fully customisable, with a Talkative cobrowsing API available to suit any integration use case. You can even configure hotkeys. The solution is available for either cloud-hosted or on-premise deployment scenarios.
Talkative provides comprehensive historical and real-time analytics for cobrowsing, covering all customer/agent interactions with a complete audit trail. Learn More >

If you'd like a live demo of the Talkative cobrowsing solution, please click the button below - this will give you a 6 digit pin.


Cobrowsing Demo




Talk with our cobrowsing specialists to get started today.





Cobrowsing Resources


Further reading on cobrowsing and set up information for your organisation:


What Is Cobrowsing?

Want to know how cobrowsing works? Not sure what the difference between cobrowsing and screensharing? Learn more >

Is Cobrowsing Secure?

Is cobrowsing secure? What about sensitive data? Is anything audited? - We answer your cobrowsing security related questions! Learn more >

Cobrowsing Software - Talkative