Seamlessly help your customers in real time. See exactly what they see.
Join Mid-Session: Assist your customer at any point of their journey. Simply join the customer's browsing session and share their view of your website at the click of a button. No need to start a new session, or open a new tab. The solution even works behind login/authentication walls.
Accurate Rendering: Talkative provides you with an accurate rendering of the customer's screen. You see exactly what the customer sees, no matter how complex your website is. The customer can be on any browser or device.
Lightweight Implementation: Just 3 lines of code need to be added to your website/app. The customer requires no plugins, downloads or new windows. Full functionality across all browsers, including mobile apps.
Direct Interaction: Guide the customer as if you were next to them. Jointly scroll and navigate through the website. Send them to preset pages to save time. Annotate the screen to provide a personal touch.
Documents & Forms: Push documents and images to enrich the customer journey. Files are overlayed onto the website, without requiring popups or new windows. Jointly fill in forms to avoid unsuccessful applications.
Security & Reporting: Data is transferred over WSS/HTTPS. Obfuscate sensitive information from the agent view. Cobrowsing is restricted to your website, within the customer's browser tab. The agent cannot see the customer's desktop or any other tabs. Comprehensive analytics is provided, with a full audit trail of interactions.
Want to know how cobrowsing works? Not sure what the difference between cobrowsing and screensharing? Learn more >
Get to know the Cobrowsing agent controls, including how to share documents, fill forms and annotate. Learn more >