In an age of collaborative communication, cobrowsing is the next evolution in offering your customers the highest levels of customer service whilst helping you to generate more sales.
The benefits cobrowsing can bring you and your customers are numerous. From guiding visitors and customers through your website and member’s areas to assisting form-filling, answering questions and giving platform walk-throughs.
By offering collaborative tools such as Talkative’s cobrowsing to your website, you can offer a new dimension to your website experience. Cobrowsing has also been proven to help reduce annual support costs, increased profits and improve overall company growth.
Now it’s time to transform your business.
More and more businesses are seeing the benefits of collaborative communication though cobrowsing. Will you be next?
Accurate rendering allows you to see exactly what the customer is looking at
Direct, real-time interaction with the website to immediately help solve issues
Annotate the screen to give guidance and ensure the user finds everything they need
Push and display documents as well as aiding customers with form-filling
No plugins or downloads required for website users
No sensitive data leaves the customer’s web browser
Cobrowsing only reveals the customer's view of the website, not tabs, files or desktop
Sensitive data/pages can be marked or redacted from the agent’s view
Cobrowsing simply requires 3 line of code to set up
Cobrowsing works with all modern browsers and devices including mobile, tablet and desktop
Embed own button/CTA to initiate session using Talkative cobrowsing API
Can design own button/CTA to initiate session
Able to embed cobrowse session into existing agent console through Talkative cobrowsing API
Ability to choose when and where to display cobrowsing options to web visitors to ensure that agents are available to use the function
Cobrowsing is secure and is compliant with regulations. Sensitive information can be masked from the agent’s view, and agents are unable to see/edit, therefore remaining PCI/DSS compliant
All browsers (Chrome, Safari, Edge, Firefox, Opera, IE11+) are supported. Cobrowsing can be included within native iOS/Android mobile apps
Agents views are restricted to the page of the website which the customer is on. Agents cannot view desktops, or access files. Cobrowsing can also be restricted to certain pages on your site
Talkative provides comprehensive historical and real-time analytics for cobrowsing, covering all customer/agent interactions
Blair Consular uses Talkative's cobrowsing solution to help their customers fill in complex immigration forms and annotate live documentation
Complex user interface
Chat and voice calling
Personalised web experience
Offline lead collection
Call-It Automotive are using Talkative's live web chat software in order to communicate with customers within the website itself and to offer uparrelled levels of service
Increase number of leads
Imnproving lead conversion
Customer journey tracking
Through Talkative's web calling platform, online furniture store Style Our Home are enganging and converting even more website visitors into customers
Increase web conversions
Intelligent call routing
If you want to know what cobrowsing is, how it works and why it’s different to screensharing, then this is the resource for you
Find out what makes cobrowsing secure, and how it can meet your existing compliance requirements
Discover how to position cobrowsing to your customers, and get a free agent training script to ensure quality of service