Tsahi Levent-Levi answers our questions about WebRTC.
Web chat and inbound phone calls are no longer separate. What does this mean for contact centres?
Online video calling interactions present businesses with the unique opportunity of establishing a real-time, face-to-face interaction with their clients, regardless of the geographical location and the device being used. With the recent development
In today’s oversaturated market, businesses go far and beyond trying to stand out and differentiate themselves from their competitors. However, in their efforts to bring the most interesting and unique product to
WebRTC is a technology meant to revolutionise the online communication and the relationship between brands and consumers. Embedding communication services within your business’ website is the new prerequisite for customer satisfaction, as 50%
You’d think that with the increasing amount of businesses operating online, the most successful marketing campaigns would revolve around email outreach, filling out lead forms and web chat software. However, as it
The best form of communication happens face to face. Why? Communication is not just the words that you say, but also the tone in which you say them and your body language. Non-verbal
How do you bridge the gap between marketing and sales? Inbound calls are largely the result of customers triggered into action by a marketing or digital campaign, giving the presumption that inbound calls
Inbound calls come in all shapes and flavours. Do you have a process for effectively handling these calls? If you rely on inbound calls as a critical element of your customer acquisition, it
Have you considered using inbound marketing to advance your business but don’t know where to start? Don’t put it off any longer. Creating an effective inbound marketing strategy takes a lot
What on earth is webcalling? 90% of customers visit a company's website as their first point of interaction with a business. Yet voice calling is still the dominant form of communication between business
Imagine if you improved your conversion rate because of a simple tweak. Your website has traffic. Great. But are you converting traffic into business? You’re not alone if your website conversion rate
Branding is important. Design is a key component of your brand. But how do you create this initial work? How do you decide on the right logo, the right font, the right colours?
How do you get more customers to call you? Does your business rely on inbound calls to generate revenues? If so, you know how important it is to keep the phone ringing. If
Cobrowsing is a feature that goes beyond traditional communication methods. It allows the agent to assist a customer in real-time, facilitating a support experience centred on visual engagement. Not only can enquiries and
Who are Generation Y? Generation Y & The Millennials are the customer segment who are aged between 18 and 34. They are the generations that have always had technology such as the internet
Click-to-call, or 'webcalling' is changing customer communication. It allows customers to call you from within your website. Why should you do that? Here are just 5 reasons: Customer Segmentation It's important to target
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