report The Definitive Car Dealership Website Report 2019: 19 Stats You Need to Know We surveyed over 100 UK of the top car dealership websites. We used the data to derive the following statistics, which together form a definitive guide to the top dealership website trends in 2019.
Video Video: How Live Web Chat Combines Security and Convenience- FS Special! Live web chat enables a friction-less online experience for your customers in a way which is completely secure and convenient. In this video, we look at how financial services companies can leverage this technology to support their customers.
Online Customer Service Video: Here's Why Online Travel Agents Need Live Web Chat! In this weeks video, we look into how online travel agents can use live web chat to boost their online customer journey.
Video Video: Live Web Chat in the Automotive Industry: The Pros and Cons of Outsourcing In this video, we delve into the biggest pros and cons of choosing to outsource your car dealership's web chat queries. Which is best? That depends on what you want for your customers.
Video Video: 5 Tips For Training Web Chat Agents In this video, we go through 5 key considerations when training your web chat agents and why each one is critical for overall success.
Video Video: Canned Messages 101 In this video, we delve into the do's and don't's of canned messages, so you can make the most of this great resource when speaking to your customers.
Video Video: The Biggest Reasons Why Your Customers Love Web Chat! In this week's Talkative Tips video, we're keeping it simple. Here are the three biggest reasons why your customers love web chat.
Video Video: 5 Times Your Customers Want To Speak To A Real Person As much as technology makes modern life easier in so many ways, there are still occasions where your customers need and want to speak with a real person.
web chat Video: 5 Ways To Tell If You Need Web Chat How do you know if you need web chat? In this video, we talk about the top signs to look out for.
web chat Video: 5 Benefits of Using Human Web Chat Over Chatbots At Talkative, we firmly believe that this incredibly technology is there to enrich and enable human-to-human communication, rather than replace it. Watch the video to find out our top 5 benefits of using human-powered chat for your website!
web chat Video: 5 Best Ways To Personalise Your Web Chat Interactions Adding a web chat feature to your website can do wonders for improving your online experience. To take their experience to the next level, watch the video to master the best ways to personalise your web chat interactions, ultimately leading to higher conversion rates and customer satisfaction.
Video Video: 3 Top Tips on How To End a Web Chat How you start a web chat is crucial to getting customers on board, but as with so many things, the way you end a web chat is what leaves the lasting impression. Watch the video for my 3 tips on how to end a web chat.
Video Video: 5 Key Benefits of Cobrowsing You've heard about cobrowsing, but what are the benefits of implementing it? Watch the video to find out our top 5 benefits of cobrowsing for your website!
web chat Why Live Web Chat is Essential To Boost OTA Conversions The travel industry has gone online, and OTAs are focusing on maximising conversions via online channels. Live web chat is the best way to do so, and here's why.
web chat Video: 5 Ways To Get More From Your Web Chat Conversations Being able to bridge the gap between your company agents and your customer has a lot of benefits. But, like using any channel, you need to understand the best ways to use it to unlock the true potential of web chat.
video calling Video: 5 Things To Consider When Video Calling Your Customer Video calling can be an excellent way to engage with customers on your website, whether it's used for sales or support purposes. Watch the video find out our Top 5 things to consider when video calling your customers.
Customer Experience Ebook: Digitisation in the Automotive Buying Journey 2018 This ebook will explore how the integration of technology within everyday life has permeated the automotive industry. The digitisation of the buying journey, the increased focus on CX and the importance of online channels have forced companies to alter their strategies to engage customers.
Customer Experience Infographic: Customer Service vs Customer Experience What are the differences between customer experience and customer service?
Online Customer Service Are Humans Being Phased Out of Customer Service? As artificial intelligence continues to integrate with daily life, is there still a place for humans in modern customer service?
infographic Infographic: Key Differences Between Millennials VS Gen Z It's all well and good knowing who your target audience is, but if you don't understand what makes your target audience different from their adjacent demographics, you might find some of your engagement techniques fall by the wayside.
Cobrowsing Infographic: 5 Benefits of Cobrowsing Cobrowsing is gaining popularity and it has become extremely powerful for contact centres, but what are the actual benefits of implementing cobrowsing for your business?
web chat Web Chat Best Practices: Tips and Tricks For Success Web chat is a great technology to help you connect with your customers- provided you know how to use it properly. This ultimate guide will tell you all the tips and tricks to ensure you get the most out of web chat for your website.
Cobrowsing 9 Questions You Might Be Afraid to Ask about Cobrowsing As cobrowsing becomes more commonplace on websites we interact with frequently, it’s important that we understand how it works, and debunk any scary thoughts you might have. If you’re feeling a bit unsure about cobrowsing, hopefully this will set your mind at ease.
cx Infographic: Quickfire Stats on Customer Experience CX is fast becoming one of the most important factors in consumer buying decisions, so it's not something to take for granted. Have a look below at these staggering figures which will open your eyes to what your customers really want:
Video Chat Why Video Chat is the New Normal for Millennials and Gen Z Despite dramatic changes in the way we communicate, the majority of contact centres are still using those same traditional channels they were using 20-30 years ago. The problem is, this is so far removed from how younger generations interact with each other today.
