Customer Service How to Fail at Customer Service Holidays are fantastic. In fact, going on holiday is one of my favourite ways I choose to spend my money. And believe me, I like to spend money. Everyone’s idea of a
customer acquisition How to Balance Customer Acquisition and Retention Here are six ways to help you effectively balance your acquisition and retention strategies, to make sure that once your clients are brought on board, they stick.
web calling Video: 6 Ways To Get More Calls From Your Website! In this video, we look at six things you can do on your website to increase the number of inbound calls for your business.
difference between live chat and chatbots Video: Differences Between Live Web Chat vs Chatbots! In this video, we've broken down some of the key differences between chatbots and web chat, typical use cases, the pros and cons and how you can tell which is going to be better for your business.
Cobrowsing Video: 3 Big Cobrowsing Questions - Part Two In our latest video, we've answered 3 more of the biggest and most frequently asked cobrowsing questions.
customer experience team 7 Things to Remember When Building a Customer Experience Team How do you set about building the best possible customer experience team? To make sure you set off on the right foot, here are 7 things to keep in mind as you build your ideal customer experience team.
omnichannel vs multichannel Video: Omnichannel vs Multichannel: Key Differences In this video, we delve into the key differences between omnichannel and multichannel strategies.
Webcalling Video: 5 Advantages of Web Calling over Traditional Phone Calls In this video, we look at the top 5 advantages of using web calling over traditional phone calls.
omnichannel strategy 7 Tips for Creating an Omnichannel Customer Experience Strategy To help you create the best omnichannel customer experience strategy for your business, we’ve put together 7 useful tips to help you get started.
contact channels 12 Types of Customer Contact Channels and Their Key Benefits To help you decide which contact channels you should consider for your business, we’ve made a list of 12 of the most prominent customer communications channels, along with some of their key benefits.
live web chat Live Web Chat vs Chatbots: The Ultimate Guide We’ve put together this helpful guide to understanding the differences between chatbots and web chat, typical use cases, the pros and cons of both and how you can tell which is going to be better for your business.
Customer Experience Video: Customer Service vs Customer Experience - Key Differences! In this video, we explore the key differences between customer service and customer experience. By understanding the remits of each idea, you can focus on creating a killer strategy to wow your customers and drive growth
dealership website Infographic: 14 Automotive Dealership Stats We compared over 100 UK-based dealership websites to derive the following stats, presented in an easy-to-digest infographic.
live web chat Video: 5 Top Chat Mistakes To Avoid! In this week's video, we run through some of the most common mistakes companies make when first implementing live web chat, and how you can make sure you steer clear of them. As the old saying goes: start as we mean to go on!
Cobrowsing VIDEO: 3 Big Cobrowsing Questions Companies looking to integrate a cobrowsing solution into their websites often have a few questions before taking the plunge. In this video, we answer 3 of the most common questions about cobrowsing, to help put your mind at ease.
live web chat The Ultimate Travel Websites Report 2019: 33 Stats You Need To Know We surveyed over 140 travel websites in the UK to discover how OTAs are using their websites to maximize their customer experience... here's what we found.
Cobrowsing VIDEO: What Is Cobrowsing? There's a lot of buzz about cobrowsing at the moment- but here's a question: what actually is it?
report The Definitive Car Dealership Website Report 2019: 19 Stats You Need to Know We surveyed over 100 UK of the top car dealership websites. We used the data to derive the following statistics, which together form a definitive guide to the top dealership website trends in 2019.
Video Video: How Live Web Chat Combines Security and Convenience- FS Special! Live web chat enables a friction-less online experience for your customers in a way which is completely secure and convenient. In this video, we look at how financial services companies can leverage this technology to support their customers.
Online Customer Service Video: Here's Why Online Travel Agents Need Live Web Chat! In this weeks video, we look into how online travel agents can use live web chat to boost their online customer journey.
Video Video: Live Web Chat in the Automotive Industry: The Pros and Cons of Outsourcing In this video, we delve into the biggest pros and cons of choosing to outsource your car dealership's web chat queries. Which is best? That depends on what you want for your customers.
Video Video: 5 Tips For Training Web Chat Agents In this video, we go through 5 key considerations when training your web chat agents and why each one is critical for overall success.
Video Video: Canned Messages 101 In this video, we delve into the do's and don't's of canned messages, so you can make the most of this great resource when speaking to your customers.
Video Video: The Biggest Reasons Why Your Customers Love Web Chat! In this week's Talkative Tips video, we're keeping it simple. Here are the three biggest reasons why your customers love web chat.
Video Video: 5 Times Your Customers Want To Speak To A Real Person As much as technology makes modern life easier in so many ways, there are still occasions where your customers need and want to speak with a real person.
