Sometimes in life, things really are so simple.
People like things to be easy and fast, especially when it comes to contacting companies. We live in a world of instant gratification, where you can order products for next day- even same day -delivery, where you can order dinner from your phone whilst binge watching TV series. In short, people don't want to wait.
Web chat gives your customers the ability to speak directly to real company agents, instantly. No fuss, no drama, no problem.
In this week's Talkative Tips video, we're keeping it simple. Here are the three biggest reasons why your customers love web chat.
1. It’s fast
We live in a world of instant gratification; we want things NOW. In a world of bingewatching TV shows and next day delivery, people don’t like to wait around for anything anymore- especially when they need an answer now. Web chat gives customers answers within minutes or seconds, not hours or days.
2. It’s convenient
People are busy- it’s inconvenient to sit around and wait on hold to resolve a problem. Whilst there will always be a need for phonecalls, web chat is an easy way of getting issues resolved without having to leave the website. It also means that customers can communicate with companies at any time of day.
3. It’s personal
For a lot of customers, a high quality experience is synonymous with a personalised one. We love to feel special, and web chat provides customers with an experience which is highly focused on their specific needs.
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