High Level Overview Video



In Depth MiCC Demo



Features



Voice Webcalling

Allows website visitors to call you from within your website. No plugins, sign-ins or downloads. Voice integrates with MiCC systems. Learn more >

  • → Increase web conversions

  • → Intelligent call routing

  • → Customer journey tracking

Video Webcalling

2 way, plugin-free video calling within websites. Easily escalate to 1 & 2 way video as needed. Use with chat or voice calling. Learn more >

  • → Face-to-face connection

  • → Switch to 1 & 2 way video

  • → Service quality monitoring

Cobrowsing

Securely see, understand and solve customer problems in real time. Works on all websites. Enterprise grade security. Learn more >

  • → Secure, PCI/DSS compliant

  • → Annotation, document push

  • → Clean, fast user experience

Web Chat

Robust web chat allows easy website contact. Escalate to voice to provide truly seamless communication. Learn more >

  • → Simply qualify customers

  • → Canned messages, chat logs

  • → Escalate to voice/video






webcalling customer journey

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