Why you should add cobrowsing to your Mitel contact centre
Cobrowsing is one of the next big contact centre advancements. It will enable you to offer your customers a personalised navigation through your website, with the added ability to annotate elements and push pages. One of the major benefits of cobrowsing is the security, both for you and your customers. This is due to encryption, field/credit card masking and because it only works on the single tab, not the entire desktop. Don’t just converse with your customers, collaborate with them!
Make sure to you take a look at the main cobrowsing page here for full details about the solution, how it works, and the features that are included.