Enhanced Live Web Chat for Mitel Contact Centres

Use Talkative's live web chat as an enhancement or an alternative to Mitel's existing web chat solution

What are the benefits of using Talkative's enhanced live web chat solution?

By using Talkative's sophisticated chat solution within your Mitel contact centre, you are able to maintain complete visibility over all of the channels your customers can contact you on. Existing Mitel customers are already seeing the benefits of Talkative's enhanced live web chat including:

  • 70% reduction in contact centre abandonment rate
  • 75% increase in available agents
  • 60% increase in chat enquiries from website
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    Benefits of Talkative's enhanced live web chat for Mitel

    Deployment - copy/paste a snippet of code, no server config required

    Data capture - smart messages capture key customer data

    Security - no need to expose internal network to receive chats

    Escalation - go from chat to voice, video and cobrowse

    Flexible API - allow customisation by web developers

    Custom UI - match your brand colours and guidelines to the chat solution

    Responsive - agile dev team for any changes/requests

    Authentication - securely authenticate clients and pass info to agent

    Customer Message Preview - See what your customers are typing in real-time

    Analytics - Track chat interactions and outcome tags within your Google Analytics

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    Talkative's Mitel (MiCC) Integration

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      Key features - Web chat integrated into MiCC. Data capture messages, canned messages, customer authentication, API/CRM integration and social media messaging capabilities (Facebook Messenger).

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      Full Integration - Talkative's live web chat is routed using MiCC queueing/routing, and is handled by agents within Ignite. Keeping the learning curve very small.

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      Roadmap - Regular updates and improvements are being made to the product to keep it at the leading edge of chat solutions. All historical updates can be found in our product roadmap.

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      Additional Solutions - Opportunity to also fully integrate Talkative's web calling, video calling and cobrowsing functionality within your Ignite platform.

    Why does my Mitel contact centre need live web chat?

    Live web chat has ceased to be a luxury addition to modern contact centre offerings. Instead, the ability to chat, online in real-time with your customers is expected. This means that you need a software solution which will allow you to handle multiple chats, transfer conversations to other agents, save transcripts and provide detailed analytics. You also need a solution that will seamlessly integrate with your existing Mitel contact centre. That’s where Talkative comes in . . .

    A full breakdown of Talkative's live web chat solution can be found here including detailed breakdowns and case studies.

    Learn how Bravissimo are using Talkative's enchanced chat for their MiCC

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    Talkative's other solutions

    WebRTC Web Calling

    Allows website visitors to call you from within your website. No plugins, sign-ins or downloads. Calls ring your existing phones

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    WebRTC Video Calling

    1 or 2 way, plugin-free video calling within your website. Works with existing call centre systems. Use with chat or voice calling

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    Cobrowsing

    Safe, secure and industry compliant interactions between your agents and website visitors. Annotate documents, show and help users with their website experience

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