By using Talkative's sophisticated chat solution within your Mitel contact centre, you are able to maintain complete visibility over all of the channels your customers can contact you on. Existing Mitel customers are already seeing the benefits of Talkative's enhanced live web chat including:
70% reduction in contact centre abandonment rate
75% increase in available agents
60% increase in chat enquiries from website
Key features - Web chat integrated into MiCC. Data capture messages, canned messages, customer authentication, API/CRM integration and social media messaging capabilities (Facebook Messenger).
Full Integration - Talkative's live web chat is routed using MiCC queueing/routing, and is handled by agents within Ignite. Keeping the learning curve very small.
Roadmap - Regular updates and improvements are being made to the product to keep it at the leading edge of chat solutions. All historical updates can be found in our product roadmap.
Deployment - copy/paste a snippet of code, no server config required
Data capture - smart messages capture key customer data
Security - no need to expose internal network to receive chats
Flexible API - allow customisation by web developers
Custom UI - match your brand colours and guidelines to the chat solution
Responsive - agile dev team for any changes/request
Authentication - securely authenticate clients and pass info to agent
Customer Message Preview - See what your customers are typing in real-time)
Analytics - Track chat interactions and outcome tags within your Google Analytics
Live web chat has ceased to be a luxury addition to modern contact centre offerings. Instead, the ability to chat, online in real-time with your customers is expected. This means that you need a software solution which will allow you to handle multiple chats, transfer conversations to other agents, save transcripts and provide detailed analytics. You also need a solution that will seamlessly integrate with your existing Mitel contact centre. That’s where Talkative comes in...
Allows website visitors to call you from within your website. No plugins, sign-ins or downloads. Calls ring your existing phones
1 or 2-way, plugin-free video calling within your website. Works with existing call centre systems. Use with chat or voice calling
Safe, secure and industry compliant interactions between your agents and website visitors. Annotate documents, show and help users with their website experience