Browser Based Agent Console to help manage all interactions

Customer Journey Overview

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    View exactly where the customer has been on your website

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    Display account information and other website data, such as basket contents

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    A Quality of Service summary gives an overview of which features are available

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    Automatically screenpopped with every interaction

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Agent Tools

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    All web chat messages are created and sent within the console

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    Cobrowsing can be used within the same window, alongside chat or voice calls

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    Video calling can also be used alongside live web chat or voice calls

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    All escalation features are offered to the customer by the agent, to ensure a smooth process. Feedback is given on whether the escalation is pending, declined or accepted

Enterprise Ready

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    The console is accessed via Chrome or Firefox, with an option for AD single sign on integration

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    Integrate the console and application with your CRM, call centre or existing agent clients

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    While web calls are routed to agents' existing phones, a view of the customer's current page is displayed within the console

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Agent Guides

Live Web Chat Guide

An in-depth guide for how to use the web chat system.

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Cobrowsing User Guide

An in-depth guide for how to use the cobrowsing tool.

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Talkative Training Page

Training for new Talkative users, including walkthrough videos.

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