Browser Based Agent Console to help manage all interactions

Customer journey overview

  • View exactly where the customer has been on your website

  • Display account information and other website data, such as basket contents

  • A Quality of Service summary gives an overview of which features are available

  • Automatically screenpopped with every interaction

Agent tools

  • All web chat messages are created and sent within the console

  • Cobrowsing can be used within the same window, alongside chat or voice calls

  • Video calling can also be used alongside live web chat or voice calls

  • All escalation features are offered to the customer by the agent, to ensure a smooth process. Feedback is given on whether the escalation is pending, declined or accepted

Enterprise ready

  • The console is accessed via Chrome or Firefox, with an option for AD single sign on integration

  • Integrate the console and application with your CRM, call centre or existing agent clients

  • While web calls are routed to agents' existing phones, a view of the customer's current page is displayed within the console

Agent Guides

Live Web Chat Guide

An in-depth guide for how to use the web chat system.

Cobrowsing User Guide

An in-depth guide for how to use the cobrowsing tool.

Talkative Training Page

Training for new Talkative users, including walkthrough videos.