View exactly where the customer has been on your website
Display account information and other website data, such as basket contents
A Quality of Service summary gives an overview of which features are available
Automatically screenpopped with every interaction
All web chat messages are created and sent within the console
Cobrowsing can be used within the same window, alongside chat or voice calls
All escalation features are offered to the customer by the agent, to ensure a smooth process. Feedback is given on whether the escalation is pending, declined or accepted
The console is accessed via Chrome or Firefox, with an option for AD single sign on integration
Integrate the console and application with your CRM, call centre or existing agent clients
While web calls are routed to agents' existing phones, a view of the customer's current page is displayed within the console
An in-depth guide for how to use the web chat system.
An in-depth guide for how to use the cobrowsing tool.
Training for new Talkative users, including walkthrough videos.