Analytics and reporting through Talkative's Software

Complete call and chat logs

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    Talkative records every interaction through the system in a searchable database

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    Filter interactions by date range, user, group, categories, and interaction type

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    All saved interactions are timestamped

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Interaction Transcripts

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    See the messages sent in each interaction. All messages are timestamped

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    Customer details are stored within the interaction, including name, email and phone number

Reports

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    Create reports based on the available data

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    Reports include chats/calls/cobrowse per day, per agent, per group

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    See all current chats and interactions

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Integrations

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    Integrate into 3rd party website analytics services to correlate Talkative data with other website traffic

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    Leverage existing contact centre analytics tools via integration

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    Export data into your CRM or other analytics tool

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Guide to Interaction Logs

An overview of interaction logs and how to create ad hoc reports.

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Google Analytics Integration

Track Talkative events within Google Analytics to relate chats, calls and interactions with your website traffic.

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How to add Tags

How to add 'Tags' to interactions can be categorised based on the nature of the customer's enquiry.

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