Talkative Product Roadmap
A roadmap view of updates and previous versions of Talkative. Showing how far we've come, and what is coming next
Last updated: 30th January 2019

In this product roadmap we will keep you updated with updates that we are working on, and are close to release. We will also keep logged a history of previous updates to Talkative's solution to show our commitment to upgrading and enhancing our solution.

Below you will find what was included in each release, the version number and release date. This will help you to clearly see which version of the product you are currently on, and what updates are included in the next release.



Historical Product Updates

1.15.1 - (2019-01-13)

• Show customer country

1.15.0 - (2018-12-24)

• CallMe, Callback feature

1.14.2 - (2018-12-24)

• Enable video pause logo to persist across page reloads better

• Browser compatibility check

• Improved transcript email wording

• Improved page push notifications inline with other console notifications

1.14.1 - (2018-12-03)

• Logging to separate log files based on execution interface

• Cobrowsing to 4.1.11

1.14.0 (2018-11-26)

• Page push

• Customer message preview

• Added video as an individual option

• Added nudges

• Send Tags as GA events

• Customer name added as a canned message variable

• Customer LiveView

• Customer presence and customer connection status in agent console

• Chat as a separate channel that can be escalated to

• Play/Pause on video for agents

• Video frame has been redesigned and can be resized

• Mitel Open Media Integration (Preview screen and interaction Titles)

• Agent video preview in queues

• Email customisation

• Popup background customisation

• Use agent name in the offer notifications

• Chat can offer email in queue messaging

• Credit card and swear word censoring

• Unread message counter - feedback to customer

• Customisable offer notification strings

• Customer connection detection

• Chat email content strings

1.13.1 (2018-08-07)

• FTP file transfer of interaction logs

• Configurable data gathering messages e.g. policy # for Insurance customers

• Video call as a starting feature

• Improved customer journey graphs

• Enhancements to business hours to allow multiple shifts per day

1.13.0 (2018-07-19)

• Added agent avatars - Adding Agent Photos

1.12.2 (2018-07-04)

• Support for iPhone devices for webcalling

1.12.1 (2018-06-27)

• Updated desktop notifications app - Desktop Notifications App

1.12.0 (2018-06-26)

• Queues level between users and entry points

• Customisable wrap up for new console

• Geo-location information with emails

1.11.1 (2018-05-10)

• Canned message variables: userFirstName, userLastName and queueLabel

• Loop ping noise until the queue is empty

1.11.0 (2018-05-01)

• Multiple business hours per organisation

1.10.3 (2018-04-03)

• New multi-chat console for select test customers

1.10.2 (2018-03-11)

• Added customer journey overview to emails

1.10.1 (2018-03-02)

• Revised analytics

1.10.0 (2018-03-01)

• Chat message export

• Firewall (IP Blocking facility) functionality for nuisance chatters

• Export interaction logs as CSV

1.9.0 (2018-02-05)

• Sending out transcripts from the console

1.8.0 (2018-01-18)

• See the customer's current page in an IFrame

1.7.0 (2017-12-12)

• CRM integration connector

• Clickable link to customer journey page

1.6.0 (2017-11-30)

• New and improved cobrowsing

1.5.0 (2017-11-21)

• Interaction Tags for improved reporting - Guide to Tags

• Agent feedback on escalation offers (to voice, video, or cobrowse)

• Agent-restricted analytics

1.4.2 (2017-10-09)

• Customisable email fields - Adding Scripts

• Interaction logs filters

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