We take security really seriously, and you should too

Commitment to security

Talkative helps businesses convert online customers by enabling human communication directly through your website. The Talkative solution allows companies to embed voice, video, chat and cobrowsing into their websites. This allows businesses to boost their revenues whilst also providing a top class customer experience by helping solve problems, offer solutions and assist users through the website.

How we keep Talkative's solution secure

Ensuring that the Talkative system is as secure as possible is of utmost importance to us. On this page you will find and overview of our security features, and processes. You can also find more in-depth information about our security systems in our support pages.

We know how important data security is to you and your customers. If you cannot find the reassurance you need in these pages, please feel free to contact us, and we will gladly talk you through how we keep your data safe, your customers data secure and comply with industry regulations.

Security Features

The entire system and communications are based on WebSocket Secure and HTTPS protocols and ports. Visitors have no need to download plugins or use any special protocols or ports

No direct connections between the Agent and the Customer are required; all communication is handled and intermediated by the Talkative web servers

Sessions are encrypted using a trusted public certificate authority (CA) to ensure the authenticity of the Talkative server to both parties

Unique session tokens are used for all communication prior to establishing an engagement session, which reduces the risk of an external security attack

All media, including text-chat, audio, video and document transfer, is securely transferred between all parties

Sensitive information, e.g. credit card details, are masked using obfuscation, so the Agent cannot see sensitive information

The Talkative scripts are only contained within the browsing tab. The Agents have no access to the customer's computer or any other context outside the open tab

Talkative is fully GDPR compliant and works in line with ISO27001 information security policies

Talkative's Security Guides

Application Security

An overview of Talkative's application security

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Cloud Infrastructure Security

An overview of Talkative's cloud infrastructure security

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Data Centre Security

An overview of Talkative's data centre security

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