An overview of Talkative's application security
Talkative helps businesses convert online customers by enabling human communication directly through your website. The Talkative solution allows companies to embed voice, video, chat and cobrowsing into their websites. This allows businesses to boost their revenues whilst also providing a top class customer experience by helping solve problems, offer solutions and assist users through the website.
Ensuring that the Talkative system is as secure as possible is of utmost importance to us. On this page you will find and overview of our security features, and processes. You can also find more in-depth information about our security systems in our support pages.
We know how important data security is to you and your customers. If you cannot find the reassurance you need in these pages, please feel free to contact us, and we will gladly talk you through how we keep your data safe, your customers data secure and comply with industry regulations.
The entire system and communications are based on WebSocket Secure and HTTPS protocols and ports. Visitors have no need to download plugins or use any special protocols or ports
No direct connections between the Agent and the Customer are required; all communication is handled and intermediated by the Talkative web servers
Sessions are encrypted using a trusted public certificate authority (CA) to ensure the authenticity of the Talkative server to both parties
Unique session tokens are used for all communication prior to establishing an engagement session, which reduces the risk of an external security attack
All media, including text-chat, audio, video and document transfer, is securely transferred between all parties
Sensitive information, e.g. credit card details, are masked using obfuscation, so the Agent cannot see sensitive information
The Talkative scripts are only contained within the browsing tab. The Agents have no access to the customer's computer or any other context outside the open tab
Talkative is fully GDPR compliant and works in line with ISO27001 information security policies