Supervisor Controls

User management

  • Add users manually or bulk import agents via CSV

  • 3 User Levels; Account Holder, Supervisor and Agent

  • Ability to customise features avaiable at each user level

Canned messages

Engagement rules

  • Create rules that dictate how interactions are offered to website visitors

  • Parameters include page scroll, time on page, and page URL

Further Information for Supervisors

Historical interaction logs

An overview of interaction logs and how to create ad hoc reports.

Canned messages guide

An overview of how to create, edit and use canned web chat messages.

Training for new and existing users

Training for new and existing Talkative users, including walkthrough videos.