Supervisor Controls

User Management

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    Add users manually or bulk import agents via CSV

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    3 User Levels; Account Holder, Supervisor and Agent

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    Ability to customise features avaiable at each user level

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Canned Messages

Engagement Rules

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    Create rules that dictate how interactions are offered to website visitors

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    Parameters include page scroll, time on page, and page URL

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Further Information for Supervisors

Historical Interaction Logs

An overview of interaction logs and how to create ad hoc reports.

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Canned Messages Guide

An overview of how to create, edit and use canned web chat messages.

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Training for new and existing users

Training for new and existing Talkative users, including walkthrough videos.

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