Add users manually or bulk import agents via CSV
3 User Levels; Account Holder, Supervisor and Agent
Ability to customise features avaiable at each user level
Create pre-configured web chat template messages to speed up chat response times
Modifications to canned messages propogate instantly through the system
Create rules that dictate how interactions are offered to website visitors
Parameters include page scroll, time on page, and page URL
An overview of interaction logs and how to create ad hoc reports.
An overview of how to create, edit and use canned web chat messages.
Training for new and existing Talkative users, including walkthrough videos.