An overview of Talkative's application security.
The Talkative application is a hosted service, meaning there are no servers for you to set up or manage. The service is hosted within dedicated AWS infrastructure, with options for local Talkative server instances in any of these locations around the world, both to reduce latency and comply with any necessary data regulatory requirements.
Talkative uses the SIP protocol for the voice calling feature. By establishing a SIP trunk between the Talkative voice server and your telephony platform (Talkative is platform agnostic), calls can be received as SIP calls. This enables you to leverage your existing queuing, routing and call recording. Currently our most popular full integration is into the Mitel contact centre.
Adding Talkative scripts to a website is a straight forward task. Scripts are lightweight and load asyncrhonously, so there is negligible effect on page load times.
Talkative's agent console is supported in Chrome and Firefox browsers, and all modern browsers are supported on the customer side. A Quality of Service (QoS) mechanism identifies if legacy browsers are used and offers suitable contact options accordingly.