Supervisor Features



User Management


Add users manually or bulk import agents via CSV.

Talkative has 3 user levels: Account Holder, Supervisor and Agent. Agents have restricted access to user management and other supervisor features. Account Holders and Supervisors are also able to use chat, voice, video and cobrowsing features.

user-manager

Canned Messages


Create pre-configured web chat template messages to speed up chat response times.

Modifications to canned messages propogate instantly through the system.

Canned Messages

Engagement Rules


Create rules that dictate how interactions are offered to website visitors.

Parameters include page scroll, time on page, and page URL.

Engagement Rules

Supervisor Resources


Further reading on Talkative's reporting and analytics:


Interaction Logs Guide

An overview of interaction logs and how to create ad hoc reports. Learn more >

Canned Messages Guide

An overview of how to create, edit and use canned web chat messages. Learn more >

Talkative Supervisor Controls