Sell More Holidays With Webcalling

Add A "Call Our Travel Experts" Option To Your Website

Webcalling lets customers call your travel experts from within your website.


One click to voice call from the customer's browser into your telephones.

Add the feature to your travel website with just 3 lines of code.


Benefits For Travel Companies


Convert Website Visits Into Calls

Enable seamless voice calling from your website visitors into your travel experts. A webcall is a convenient, free, 1-click voice call from your customer's browser into your phone systems. No sign-ins, plugins or downloads required. Deliver personal service through your website and increase conversion rates.


Understand Why Customers Call You

Talkative displays customer journey session data with each call. Your travel experts see which pages the caller has been looking through, in real time. Understand exactly which pages generated calls on a historical basis for your marketing efforts.


Webcalling Journey
Agent view upon receiving a call


Escalate From Chat to Voice

Use web chat to answer simple questions and qualify customers. Then escalate to a voice call for a more personal holiday booking experience. Call the same chat agent, or forward calls into a separate queue or specialist agents.


Webcalling Escalation from Chat
Agent offers customer a voice call during chat session


FAQs


Where do the calls go?

Webcalls are received by your travel experts in the same manner as regular inbound phone calls. Calls go through your existing recording, reporting and routing. Talkative webcalls enter your telephony systems via PSTN or a direct SIP interface. For example, Talkative offers a direct integration with Mitel Contact Centre.


Is it tricky to set up?

You need to attach three lines of code to your website, and pick which agents you want the calls to go to! The UI is simple to configure. Talkative offers support if you need assistance with setting the system up.


I use an existing call tracking system. Will it work alongside webcalling?

Yes. Talkative offers integrations for existing call tracking system. For more technical information on this will work with your setup, please get in touch.


How is webcalling licensed?

Webcalling is licensed on a per-concurrent session basis, with billing available either on a monthly or annual basis. Support, setup, and training is included. Get in touch for exact pricing and on premise deployment options.


What else can the system do?

The Talkative solution also allows video calling, web chat, and cobrowsing:


Email our deployment team to discuss setting up your account:




Solution


A webcalling solution to suit organisations of all sizes:

No plugins, downloads or log-ins are required. WebRTC allows seamless real time communication within your website. UI is fully customisable, with an API to allow integration into website elements.
Webcalling presents caller information to the agent. This data includes device type, current website page, and a graphical representation of the customer's journey through the website.
Receive webcalls into your contact centre to leverage routing, reporting and recording.
Choose how and when contact is offered to your customers, with rules based on website location, time and other user behaviour and page-scroll. Learn more >
Create multiple agent groups to present a visual IVR to the customer. Offer customers the ability to contact appropriate agents at the right time.
Historical and real-time analytics are available for all interactions. Call recording and web chat transcriptions available. Learn More >
Calls persist across page changes, and the customer's available bandwidth is actively monitored to ensure an optimal customer experience.



webcalling customer journey

Learn more about our Mitel Contact Centre Integration >

Benefits


Webcalling allows you to engage 'browsers' and turn them into 'buyers':

For Customers

Conveniently connect to a knowledgable expert while you're researching your holiday. No phone required. Switch easily from chat to voice.

For Travel Experts

Customer journey context helps agents to help customers find the right trip for them. Cobrowsing lets agents visually demonstrate website content.

For Marketers

Offer an easy contact option to reduce dropoff. See exactly which pages and digital journeys lead to successful calls. Humanise your website.

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