Robust web chat allows convenient website communication. Escalate to voice to provide true seamless communication.
Simply triage customer queries
All chats logged securely and timestamped
Ability to escalate to voice/video
Allows website visitors to call you from within your website. No plugins, sign-ins or downloads. Calls ring your existing phones.
Increase web conversions
Intelligent call routing
Customer journey tracking
2-way, plugin-free video calling within your website. Works with existing call centre systems. Use with chat or voice calling.
Switch between 1 & 2-way video
Service quality monitoring
Securely see, understand and solve customer problems in real time. Works on all websites. Enterprise-grade security.
Data masking for enhanced security
Help users navigate your website
Annotate specific areas of interest
The automotive sector is amongst one of the most competitive markets in the world. This means that every single visitor to your website matters. Every conversation counts, and every interaction is important. We know this, and that is where our solution helps.
At Talkative, we help automotive companies like yours convert more website traffic into qualified leads through live web chat, web calling and video calling. Our software allows your customers to instantly chat with you or call you through your website, giving you more data, allowing you to provide a better customer experience and ultimately convert more visitors into customers.
Even if you get lots of website traffic and enquiries during out-of-office hours, the Talkative solution will help you capture those leads, and pass the data into your CRM/DMS.
In the highly competitive automotive industry, every lead counts!
Customer's website journey is logged and displayed to agents
Seamless integration with existing CRM and all conversations are logged
Intelligent call routing to make sure customers are directed to the most appropriate agents
Keep your customers on your website instead of sending them offline
No need for lots of expensive PSTN numbers
Automatic routing of calls through existing telephone systems
No need to buy in new telephony systems
Your customers do not need to download plugins or sign-in to use the software
Receive more data on your customers website journey prior to initiating a call with you