Safe, Secure and Compliant Communication for your Financial Services company
Whether you operate in banking, insurance, investment or mortgages, every conversation matters

Through your customer's web browser, Talkative enables

Web Calling

Allows website visitors to call you from within your website. No plugins, sign-ins or downloads. Calls ring your existing phones

  • Increase web conversions

  • Intelligent call routing

  • Customer journey tracking

Video Calling

2-way, plugin-free video calling within your website. Works with existing call centre systems. Use with chat or voice calling.

  • Face-to-face connection

  • Switch between 1 & 2-way video

  • Service quality monitoring

Cobrowsing

Securely see, understand and solve customer problems in real time. Works on all websites. Enterprise-grade security

  • Obfusication for enhanced security

  • Help users navigate your website

  • Annotate specific areas of interest

Live Web Chat

Robust web chat allows convenient website communication. Escalate to voice to provide true seamless communication

  • Simply triage customer queries

  • All chats logged securely and timestamped

  • Ability to escalate to voice/video

Why Financial Services Companies Need To Focus On Website-Based Communication

As a Financial Services company, whether you are focused on Wealth Management, Banking, Insurance or Investment, you need to ensure they have have transparent, secure and compliant conversations with your customers, across multiple channels.

Instead of forcing them to contact you on channels they don’t want to use, instead, consider enabling your customers to choose the channel they wish to speak to you on, in a way that remains compliant and actually helps improve contact centre effectiveness.

By offering your customers live web chat, web calling, video-calling or cobrowsing you are giving them more flexibility, whilst maintaining compliance with regulations, including GDPR. These channels are a great way of boosting bottom-line sales, improving the customer experience and increasing first-call resolution rate. Find out more below.

Financial Service Facts

Marketing company eConsultancy surveyed 14,000 financial services marketers, to discover their biggest priorities. This is what they found:

  • 64% of FSI marketers agreed they had 'control over customer and marketing application data', compared to 75% across other sectors


  • 28% cited “optimising the customer experience” as the single most exciting opportunity for their organisation in 2018


  • Two fifths (41%) of whom stated that their organisation would seek to differentiate itself via the customer experience


  • 44% naming real-time personalised experiences as their most exciting medium-term prospect
  • Security and compliance

    • Fully GDPR Compliant

    • End-to-end encryption for secure conversations

    • Conversations are saved, timestamped and searchable

    • No client data is held by Talkative

    • Client data can be passed into existing CRM

    Contact centre deployment

    • Integrates into existing contact centre

    • No need to replace existing contact centre hardware

    • Requires just 3 lines of code

    • Talkative will carry out a FOC Network Architecture Overview

    Support, sales and service

    • Perfect for high-touch and high-value products

    • Improved first-call resolution rate

    • Increased opportunities for cross-selling and up-selling

    • Channel conversations into the right contact centre agents

    • Streamline conversations within the contact centre

    • Customer's website journey is logged an displayed to agents

    The benefits of WebRTC

    • No more need for lots of expensive PSTN numbers

    • Automatic routing of calls through existing telephone systems

    • No need to buy in new telephony systems

    • Your customers do not need to download plugins or sign-in to use the software

    • Receive more data on your customers website journey, prior to them initiating a call with you

    Transform your business into a company that converts visitors into customers through conversations