For travel companies, like yours, being able to boost the number of bookings made through your site will be a top priority. Followed very closely by offering high levels of customer service, in order to keep those holiday makers coming back.
When potential customers come to your website, it is important that you offer them everything that they need to be able to make a purchase. This includes information on site, clear pathways and options, and, of course, obvious and effective communication channels.
Because most customers want to have a personalised and high-touch experience when booking holidays, we’ve seen significant benefits to websites offering channels like live web chat, web calling and video calling.
Because most customers want to have a personalised and high-touch experience when booking holidays, we’ve seen significant benefits to websites offering channels like
At Talkative, we want to enrich and enable these human conversations in order to boost the bookings made on your website. This page will tell you how.
Whether you're an international holiday maker or a local tour guide, your website and how you talk to your customers is more important now than at any time previous. Here are some statistics to show it.
Allows website visitors to call you from within your website. No plugins, sign-ins or downloads. Calls ring your existing phones
Increase web conversions
Intelligent call routing
Customer journey tracking
2 way, plugin-free video calling within your website. Works with existing call centre systems. Use with chat or voice calling.
Switch between 1 & 2 way video
Service quality monitoring
Securely see understand and solve customer problems in real time. Works on all websites. Enterprise-grade security
Obfusication for enhanced security
Help users navigate your website
Annotate specific areas of interest
Robust web chat allows convenient website communication. Escalate to voice to provide true seamless communication
Simply triage customer queries
All chats logged securely and timestamped
Ability to escalate to voice/video
Offer calls on certain pages
Mobile-ready and works on all modern browsers
Offline email capture
Keep users on your website while they call
Adaptable UI to help suit your business
Track customer journeys through your website
Integrates with tools like Google Analytics and Double Click
Seamless integration with existing CRM
Intelligent call routing to make sure customers are directed to the most appropriate agents
Escalate chats into calls to maximise conversions
No more need for lots of expensive PSTN numbers
Automatic routing of calls through existing telephone systems
No need to buy in new telephony systems
Your customers do not need to download plugins or sign-in to use the software
Receive more data on your customers website journey prior to initiating a call with you