Video calling is one of the key differentiators in the contact centre world, and the benefits it can bring are massive. As far as personalised service goes, there is nothing that compares. Agents are able to provide customers with a one-on-one experience through the website and that in turn leads to an improved conversion rates.
Video calling has merits both for sales and service, with agents able to clearly answer any questions the website visitors has, even show some of the products or services on offer. In addition, agents can focus almost entirely on the individual needs of the customer, to maximise their experience and facilitate brand loyalty.
At Talkative, we believe that video calling will absolutely set you apart from your competitors both in terms of quality of service, but also in improved sales. Now it’s time to embed video calling into your website.
Video calling is transforming the way in which website visitors, call centre agents and customers interact for the better.
HD quality video embedded with just 3 lines of code
No plugins, downloads or separate applications required
Works on any type of website
Escalate from chat or voice as required
Agents remain in control of the process, making video offers to the customer, who accepts when ready
Quickly switch between 1 and 2 way live video assistance at the click of a button
Integrates with existing telephony and contact centre systems, or use standalone
Easily transfer interactions to your colleagues if necessary
Minimum requirement is a browser and webcam - no dedicated hardware needed
Works on all modern browsers (Safari, Edge, Chrome, Firefox, Opera)
Quality of Service monitors the application, to ensure users have sufficient bandwidth and device before being offered a video call
Why is video calling becoming the new normal for Millennials and Gen Z? What makes video the most powerful way of converting this lucrative demographic?
Talkative's powerful video calling system is powered through WebRTC, but what is WebRTC? How does it work?
Our WebRTC video calling solution will integrate seamlessly with your new or existing Mitel contact centre. Take a look at how it works here.