Click to Call allows web calling from within a website, on desktop, tablet and mobile. One click to start a call from a browser into a contact centre. Click to Call uses WebRTC so you do not need and downloads, logins or plugins to start a call. Calls are routed directly into your contact centre and ring your existing phones like a normal PSTN call. Click to call is NOT requesting a call back. It is not getting someone to ring your mobile number. It does not need a phone. It is direct. It is instant. Click to Call is the most effective way of starting a voice call.
Offer a simple, hassle-free way for customers to contact you as they land on your website. Use website context to route calls to the right agents during relevant parts of their journey.
Agents can see the customer's website journey and use cobrowsing to assist in real time. Seamlessly escalate to a 1 or 2 way video calling session to show items or provide a personalised contact.
As web calls are initiated within your website, you have far greater insight into call tracking metrics. Use detailed reporting to evaluate when and why customers want to call you.
For companies selling complex items, such as in the Travel, Leisure, Retail industries, it's crucial to get customers on the phone. But how does that happen from within your website?
How exactly can Click to Call help your business and your customers? Can it really deliver greater value than regular inbound calling?
What is WebRTC, and how is it changing customer contact forever? We take a high-level look at this new technology, and explore its implications for your customer contact strategy.