Web Chat Made Personal

Escalate from web chat into cobrowsing, voice & video.



Engage personally with your online customers


Web chat is great for dealing with simple queries. Talkative's web chat system allows escalation into cobrowsing, voice and video to provide a human customer experience through your website.


Easy To Use


Simply message customers when they visit your website.

Handle multiple chats from a simple browser-based console.

Customise the UI to suit your website.

Easily transfer interactions to your colleagues if necessary.

Web Chat With Voice, Video and Cobrowsing

Real Time Agent Insight


See exactly what pages your customers are visiting with a customer journey overview.

Optional pre-chat surveys provide vital name, email and related data to your agents.

Data capture messages allow further data capture through a smart, conversational interface.

Customer Journey

Cobrowsing, Voice & Video


Escalate from web chat to a voice or video call in the same session.

Send voice calls to the same chat agent, or route the call into a separate queue.

Use web chat with cobrowsing to quickly solve problems for your customer.

Voice, Video, Cobrowsing

Canned Messages


Create pre-configured chat messages to speed up chat response times.

Dynamic fields personalise each message based on the agent and department.

Configure automatic greeting messages that are sent to the customer when they start the chat.

Canned Messages

Offline Lead Capture


Office hours hides web chat outside of certain set times. Web chat is also disabled if no agents are online.

Display an optional lead capture form when you are offline.

Receive leads in your email inbox and CRM, complete with customer journey info.

Offline Lead Capture

Detailed Logs


All chats transcripts are stored and searchable within Talkative's analytics platform.

Customers are able to download their chat session and leave feedback.

Customer info such as name, email, and account details are also stored and can be integrated into your CRM.

Chats are routed based on website position and agent group. Sessions are categorised using the Talkative tags system.

Canned Messages

Talkative Web Chat Customer - Case Study

Cobrowsing Solution Screenshot

Blair Consular Services use web chat and cobrowsing within their QuickCert online certification portal. Staff are able to securely join the customer's browsing session to see, understand, and solve problems relating to the QuickCert online service. Document collaboration and annotation provides clarity to what can be a complex process.

“Cobrowsing has transformed how we manage customer enquiries about Certificate of Origin forms. Complex enquiries can be solved faster, which saves us a lot of time.”

Doug Blair, Managing Director


Resources


Further reading on Talkative and set up information for your organisation:


What Is Cobrowsing?

Want to know how cobrowsing works? Not sure what the difference between cobrowsing and screensharing? Learn more >

Customer Story

See how an online furniture retailer is using Talkative to engage their customers with chat, voice, and offline forms: Read More >