Web Chat Made Personal

Escalate from web chat into cobrowsing, voice & video.



Engage personally with your online customers


Web chat is great for dealing with simple queries. Talkative's web chat system allows escalation into cobrowsing, voice and video to provide a human customer experience through your website


Easy To Use


Simply message customers when they visit your website.

Use canned messages to save time and quickly answer questions.

Customise the UI to suit your website.

Store chat transcripts and analyse chat history.

Document Cobrowsing

Cobrowsing, Voice, Video


Escalate from web chat to a voice or video call in the same session.

Send voice calls to the same chat agent, or route the call into a separate queue.

Use cobrowsing to quickly solve problems for your customer.

Document Cobrowsing

Offline Lead Capture


Set office hours so web chat is not displayed to users outside of set times.

Use engagement rules to engage customers at certain points on your website.

Display a lead capture form when you are offline.

Document Cobrowsing

Example Use Case

Cobrowsing Solution Screenshot

Blair Consular Services use web chat and cobrowsing within their QuickCert online certification portal. Staff are able to securely join the customer's browsing session to see, understand, and solve problems relating to the QuickCert online service. Document collaboration and annotation provides clarity to what can be a complex process.

“Cobrowsing has transformed how we manage customer enquiries about Certificate of Origin forms. Complex enquiries can be solved faster, which saves us a lot of time.”

Doug Blair, Managing Director


Web Chat Escalation Demo




Talk with our team to get started today.





Resources


Further reading on Talkative and set up information for your organisation:


What Is Cobrowsing?

Want to know how cobrowsing works? Not sure what the difference between cobrowsing and screensharing? Learn more >

Customer Story

See how an online furniture retailer is using Talkative to engage their customers with chat, voice, and offline forms: Read More >

Web Chat with Voice, Video and Cobrowsing