Talkative Web Chat Customer - Case Study
Blair Consular Services use web chat and cobrowsing within their QuickCert online certification portal. Staff are able to securely join the customer's browsing session to see, understand, and solve problems relating to the QuickCert online service. Document collaboration and annotation provides clarity to what can be a complex process.
“Cobrowsing has transformed how we manage customer enquiries about Certificate of Origin forms. Complex enquiries can be solved faster, which saves us a lot of time.”
Doug Blair, Managing Director