Add a "Call us Now" Button to your Website

Let customers voice call you from within your website

Convenient Customer Calls


Offer free, 1-click voice calls to your customer. No need for sign-ins, plugins or downloads. With 3 lines of code, you can add a webcalling button to your website to transform how you connect with your customers.



Add a similar button to your website. Just 1 click to start a call!



Functionality


Talkative provides an Enterprise-ready webcalling solution:

Forget plugins, sign-ins and downloads. By using WebRTC, your customers just have to be on your website to call you. Avoid paying for 0800 numbers by offering your customers a free webcall.
Because a webcall is initiated from within a website session, Talkative is able to present real time information about the customer to the agent. The customer journey is visually represented to the agent, as well as information about the customer's location and device.
Accept website voice calls into your existing contact centre. The Talkative media server provides transcoding and converts webcalls into SIP calls so you can leverage existing queuing, routing and recording. The solution requires just 3 lines of code to integrate with your website/app. The UI is fully customisable, with an API available to suit any integration use case.
Unlike with a static phone number, with webcalling you can segment your inbound calls. You choose how and when contact is offered to your customers. Set rules with parameters that include website-page, time-on-page and page-scroll. Segment your customers and connect them to the right agents at the right time. Learn more >
You can create multiple agent groups, to allow for some level of IVR bypass. The customer can be routed to specific agents, depending on context from their session on the website; including website page, time on site and login/basket information. Alternatively, a visual IVR can be presented to the customer.
Historical and real-time analytics are available for all interactions. Call recording and text-chat transcriptions available. Learn More >
Connections persist across page changes, and the Talkative system actively monitors the end-user's connection quality, in order to provide an optimal customer experience.

Why Webcalling?


Website voice calling allows several advantages over regular inbound calling:

Before Call

Connect the right customer with the right agent at the right time. Use engagement rules and website context to ensure your agents can help customers during relevant parts of their journey.

During Call

A webcall comes with context of how, where and why it was initiated. Agents can better understand the customer call with this real-time info. Use Cobrowsing to assist customers in real time.

After Call

As webcalls are initiated within your website, you have far greater insight into call tracking metrics. Use detailed reporting to evaluate when and why customers want to call you.



webcalling customer journey

Learn more about our Mitel Contact Centre Integration >

Further Information


For further reading, follow the links below to learn more about webcalling:


How To Get More Calls?

For companies selling complex items, such as in the Travel, Leisure, Retail industries, it's key to get customers on the phone. But how do you do that? Can you leverage your website? Read More >

Customer Case Study

See how an online furniture retailer is using Talkative to engage their customers: Read More >

What is WebRTC?

What is WebRTC, and how is it changing customer contact forever? We take a high-level look at this new technology, and explore its implications for your customer contact strategy. Read More >