What is web calling?
Web calling, alternatively known as voice calling is a form of website-based communication. It enables business and customers to communicate securely using the internet using a technology known as WebRTC (Web Real-Time Communications).
Although web calling is internet based, calls can be directed as a standard PSTN call to fixed lines and mobile devices using SIP. This allows businesses and contact centres to embed website-based communication with their existing telephony and contact centre solutions.
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